Technical Support
Backed by genuine warranty, real diagnostics, and hands-on networking expertise — not just a supplier, a technical partner.
Overview
Most resellers stop at the invoice. Triple Core sits between global networking manufacturers and local telecom and networking companies, which means we can answer the technical question before the order and handle the warranty claim after it.
We are an Authorized Reseller for Mikrotik, Ubiquiti, RF Elements, MaxLink and Masterlan, and supply Cudy, Ruijie, Mimosa, D-Link, Huawei, Yealink, Yeastar and Mercusys. If a part fails, we inspect it, confirm the fault, and replace it — clients are never left without support.
Key Features
- Pre-purchase technical consultation — Advice on the right platform and specification before you commit to an order.
- Fault diagnosis and warranty claims — We inspect reported faults and confirm them before raising a claim.
- RMA processing with manufacturers — A direct channel to the manufacturer so replacements move without runaround.
- Practical field experience — Real deployment experience across ISP and enterprise networks, not scripted support.
Why Source Through Triple Core
Triple Core is the bridge between global networking manufacturers and local telecom and networking companies — every product we supply is backed by a warranty and RMA process.
Authorized & Verified
Genuine products from trusted global brands. We are an Authorized Reseller for Mikrotik, Ubiquiti, RF Elements, MaxLink and Masterlan.
Diagnose & Confirm
Our technical support team investigates every reported issue and confirms the fault. If it's covered under warranty, we handle the replacement and provide proper technical support throughout — you're never left to troubleshoot alone.
Replace, Guaranteed
Confirmed faults are replaced under warranty through our direct manufacturer RMA channel. No runaround.
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Learn more →Frequently asked questions
What does your warranty process look like?
Three steps: the product is genuine and from an authorized channel, our technical team inspects and confirms the reported fault, and the confirmed fault is replaced under warranty through our direct manufacturer RMA channel.
Do I need to prove the fault myself?
No. Our technical team inspects the equipment and confirms the fault before the claim is raised — that part is on us.
Can you advise before we buy?
Yes. Pre-purchase consultation is part of what we do: platform and specification advice before you commit to an order.
Do you support equipment on site?
Yes — hands-on help commissioning equipment on site, or secure remote configuration when that gets you running faster.
Which brands can you handle RMAs for?
The brands we are an Authorized Reseller for — Mikrotik, Ubiquiti, RF Elements, MaxLink and Masterlan — plus the other lines we supply.
How long does a replacement take?
Once we confirm the fault we raise the claim through our direct manufacturer channel. The time depends on the manufacturer and the part, and we keep you updated — no runaround in between.
Do you support networks you did not supply?
Talk to us about the case. We can help with diagnosis and hardware selection even where the original equipment came from somewhere else.
Can you help our team learn the platforms?
Yes. We walk teams through the configuration during commissioning so the network can be maintained in-house afterwards.
Is support available for ISP-scale networks?
Yes. Our field experience covers ISP and enterprise deployments, not just small office networks.